Quality Customer Service

Quality customer service entails providing efficient, quick, and friendly service, building strong relationships with customers, handling complaints quickly, and responding to customers' issues on time.

Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.

The purpose of this module is to build customer service skills including those needed for internal customers, external customers, and prospective customers.

This module includes current thinking on the topic, as well as the tried-and-true customer service research.

1. Define quality customer service.
2. Know the principles of good customer service.
3. Perform quality customer service.
4. Differentiate between customer service and customer support
5. Provide customer care.
6. How to deal with the angry customer.
7. Perform retail sales customer service.
8. Answer customer service emails.
9. Provide customer service via telephone.
10. Perform customer service via social media.
11. Conduct sales calls.
12. Build a culture of customer service.
13. Understand the standards in customer service.
14. Improve customer satisfaction.
15. Understand multichannel customer service.
16. Develop a customer service training program.
17. Understand how SMS can be used in customer service.
18. Enhance organizational customer service. 

The Leading Edge Learning® modules are created specifically for today’s learners who demand interaction and engagement with online learning opportunities. Sequential presentation of largely static content in page-after-page delivery is not the best delivery experience for adult learners.

This module can be used for both Higher Education and in the Business Industry. For example:

Higher Education - Teaching customer service skills. Teaching the development of customer service skills. Improving the quality of customer service with student support services. 

Business, Industry, Nonprofits, & Agencies - Developing communication skills for dealing with angry customers. Understanding social media customer service. Improving customer satisfaction. Developing a customer-centric culture.

Pricing is based on number of learner hours and the annual expected quantities. Modules are sold individually and in course packs. Contact us to develop a customized solution that works for your specific requirements.

The quantity-based pricing of this module is as follows:

1-100 Learners per Year - $285 per Learner

101-500 Learners per Year - $270 per Learner

500+ Learners per Year - $255 per Learner