Supervisor Communications and Ethics

Communication is a critical leadership competency. As a supervisor or manager, you and your messages are constantly being received, evaluated, and reviewed by your team. How you make ethical decisions establishes your team’s culture and conduct.

Developing solid communications skills takes effort, practice, and active learning. Modeling good ethical behavior requires a decision-making framework.

The purpose of this module is to discuss the various types of communication media, the communication network, communication barriers, active listening, and the use of both electronic communication tools and nonverbal communication impacts. 

1. List and describe the communications media.
2. Discuss communications flow and the communications network.
3. Recognize the barriers to communications and how to overcome them.
4. Improve your written, oral, nonverbal, and electronic communication skills.
5. Know and use active listening skills.
6. Describe active listening.
7. Employ active listening skills in the workplace.
8. Apply the business writing essentials.
9. Demonstrate competency in using PowerPoint for presentations.
10. Explain the basic concepts for giving quality oral presentations.
11. Define business ethics.
12. Evaluate a moral or ethical conflict.
13. Practice ethical decision-making.
14. Discuss ethical models.

The Leading Edge Learning® modules are created specifically for today’s learners who demand interaction and engagement with online learning opportunities. Sequential presentation of largely static content in page-after-page delivery is not the best delivery experience for adult learners.

This module can be used for both Higher Education and Business & Industry. For example:

Higher Education - Teach the art of active listening and effective communication skills, teach business writing and presentations, teach leadership ethics and social responsibility, and learn how effective leadership communication creates effective teams.

Business, Industry, Nonprofits, & Agencies - Make the transition to supervisor, learn how to encourage ethical employee behavior, identify communication barriers, understand workplace ethics and morals and the legal remedies for unethical behavior, and identify various communications media that exist within the modern workplace.