Solving Team Performance Issues

Teamwork makes the dream work.  It is a cliché, but we all want to head into the workplace every day knowing we can work effectively with our teams to meet organizational goals.  Despite best efforts and intentions, things happen that impact team performance. As a supervisor, you find yourself the person responsible for solving these performance issues and getting the team back on track.  

This module aims to describe and discuss issues related to team performance, including communication issues, team conflict, engagement, and morale. Practical and proven strategies are presented to help the supervisor get the team back on track. 

1. Apply the steps for performance management problem analysis.
2. Recognize attendance management issues.
3. Employ positive and negative discipline.
4. Effectively deal with emotional behavior.
5. Conduct an employee performance counseling session.
6. Conduct a periodic employee performance appraisal session.
7. Determine situations where corrective action is needed.
8. Apply progressive discipline for corrective action.
9. Know the legal constraints for corrective action, discipline, and termination.
10. Explain and use the 10 keys to maximizing employee performance.
11. Discuss how you would conduct a conversation to improve employee performance.
12. Employ a strategy matrix to help you decide how best to maximize performance with specific employees.
13. Use the ideal team characteristics to improve performance with your team.

The Leading Edge Learning® modules are created specifically for today’s learners who demand interaction and engagement with online learning opportunities. Sequential presentation of largely static content in page-after-page delivery is not the best delivery experience for adult learners.

This module can be used for both Higher Education and Business & Industry. For example:

Higher Education - Teach to the values and attributes of leadership, incorporate in a human resource management program, and incorporate in a personnel management program.

Business, Industry, Nonprofits, & Agencies - Make the transition to supervisor, new manager orientation to leadership and business operations, use as a refresher course for leaders, maximize employee performance, and apply corrective action and discipline, along with positive discipline in the workplace.