Ethics and Stakeholder Engagement

This item includes access to view the tenth installment of the Your Bridge to Supervision series: Ethics and Stakeholder Engagement on September 16th, 2021, as well as the content for the module Supervision: Understanding Ethics and Stakeholder Engagement.

$ 79.00

 


Workplace ethics refer to the culture and the moral principles that guide actions both inside and outside the organization. It also refers to how employees conduct themselves within the workplace. This refers to how a company conducts business, interacts with others internally and externally, and treats suppliers and customers. 

Ethical workplaces model behavior and determine what actions are right and wrong. Ethics has a significant role in customer relations, both internally and externally. More broadly, ethics defines the relations you have with all stakeholders.

The purpose of this module is to develop the supervisor’s ethical skills and actions from a customer perspective. Such skills and actions will develop a quality-based mindset and culture that does things right, all the time. 

  1. Determine who are your internal customers.
  2. Determine who are your external customers.
  3. Develop customer relations strategies for your customers.
  4. Discuss your personal and organizational values.
  5. Evaluate situations for possible ethical conflict.
  6. Determine the ethically best solution for a situation.
  7. Identify your stakeholders.
  8. Develop a stakeholder management plan.
  9. Know how to provide quality customer service to your external customers.
  10. Know how to provide quality customer service to your internal customers. 

The Leading Edge Learning® modules are created specifically for today’s learners who demand interaction and engagement with online learning opportunities. Sequential presentation of largely static content in page-after-page delivery is not the best delivery experience for adult learners.

This module can be used for both Higher Education and Business & Industry. For example:


Higher Education - Teach to the values and attributes of leadership, incorporate in a human resource management program, incorporate in a personnel management program, and teach about the impact of stakeholders.


Business, Industry, Nonprofits, & Agencies - Make the transition to supervisor, new manager orientation to leadership and business operations, use as a refresher course for leaders, development of quality customer service, and identify who your customers are and what their needs are.


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