Continuous Quality Improvement

Continuous quality improvement (CQI) is a quality management philosophy that encourages all team members to continuously ask what can be done better. CQI builds on existing quality management approaches such as TQM, Lean, and Six Sigma, and emphasizes that problems are caused by processes, not people. 

Although CQI focuses on people, data drive the search for problems and captures improvements. A continuous quality improvement program aims to ensure that all team members, employees, managers, and other stakeholders feel consistently empowered to improve efforts and results.

The purpose of this module is to provide supervisors with a reference for continuous quality improvement.  By understanding the continuous improvement process, knowing the tools available to you for your work, and employing sound team procedures, you and your team will be able to contribute to continuous quality improvement.  

1. Discuss total quality management in specific terms relating to your work environment.
2. Implement the quality management improvement processes with your team.
3. Understand and apply the leadership concepts for improving work quality.
4. Know various techniques for problem solving and apply the best approach to your specific needs and situations.
5. Calculate a simple time value of money value.
6. Know the basics of ROI so that you can understand how your company calculates the return required on its investments.
7. Know the job satisfaction needs of your employees.
8. Implement leadership practices that produce a ROI from your team members.
9. Know how to conduct both a formal and informal AAR.
10. Implement the results of your AAR.

The Leading Edge Learning® modules are created specifically for today’s learners who demand interaction and engagement with online learning opportunities. Sequential presentation of largely static content in page-after-page delivery is not the best delivery experience for adult learners.

This module can be used for both Higher Education and Business & Industry. For example:

Higher Education - Teach to the values and attributes of leadership, incorporate in a human resource management program, incorporate in a personnel management program, and learn about quality management fundamentals.

Business, Industry, Nonprofits, & Agencies - Make the transition to supervisor, new manager orientation in leadership and business operations, use as a refresher course for leaders, develop skills for coaching and mentoring, and identify and implement an after-action review process for your organization.