Business Communications

Effective business communication is critical in today’s workforce. Through an exchange of verbal or written statements, the ability to communicate is vital in creating an understanding of strategic goals, focus, or events.

Business communication also requires the ability to handle risk and crisis statements often with collaboration among team members.

This module will provide an understanding of foundational principals of communication, interpersonal dynamics in organizations, the variances in communicating with internal and external audiences, crisis and risk communication, and developing impactful communication in professional presentations.

1. Apply the basic principles of business communication.
2. Identify the similarities and differences of interpersonal dynamics.
3. Describe the different criterions between internal and external communication.
4. Recognize methods for strategic communication.
5. Discuss interpersonal networks and possible barriers to communication.
6. Recognize interpersonal power and politics of organizations.
7. Explain the different approaches with individual and group communication.
8. Recognize the various types of electronic communication tools.
9. Apply critical thinking to predicament communication involving risk and crisis.
10. Describe the importance of topic identification and chronical structure for presentations.
11. Identify appropriate presentation strategies based on audience identification.

The Leading Edge Learning® modules are created specifically for today’s learners who demand interaction and engagement with online learning opportunities. Sequential presentation of largely static content in page-after-page delivery is not the best delivery experience for adult learners.

This module can be used for both Higher Education and Business & Industry. For example:

Higher Education - Helping new undergraduate students improve writing quality. Improve the writing quality of graduate students. Teach business English writing skills to non-native speakers. Use in conjunction with a graduate leveling program.

Business, Industry, Nonprofits, & Agencies - Developing the writing skills of new employees. Helping new supervisors and managers improve their writing and presentation skills. Honing the writing and presentation skills of senior leaders.